Resolving Access Issues with Your Facebook ID

Whether you forgot your password or got hacked, you can still recover your Facebook account. Most of Facebook’s automated account recovery options depend on the information you entered and validated when you first set up your account. If you never completed the information or if it’s outdated, chances are slim that you’ll be able to regain access to your account. But you can use these options to recover your Facebook account.

1. Check if You’re Still Logged Into Facebook Somewhere

Before you try to recover your account, check whether you are still logged into Facebook on any of your devices. This could be another browser or browser profile on your computer, your Facebook Android or iOS app.

If you can still access Facebook, you can try to “recover” your Facebook password without a confirmation reset code, though what you’ll actually do is create a new password.

To change your password:

1. Open the Accounts Center .
2. If you’re using the Facebook website, click your Facebook profile picture > Settings & privacy > Settings > See more in Accounts Center . If you’re on the mobile app, tap your Facebook profile picture > Settings icon > See more in Accounts Center .
3. In the Accounts Center, clickPassword and security > Change password and select your Facebook account.
4. You’ll have to enter your current password, followed by your new password. Click theForgot your password? option if that’s the issue.

This is also the safest and quickest method to recover a hacked Facebook account , as Facebook will let you log out of all other devices. Once you have reset your password, also consider setting up two-factor authentication on Facebook . If you can’t log back into your account because Facebook retired its Code Generator, here’s how you can now get a login confirmation code for Facebook .

2. Try the Default Facebook Account Recovery Options

If you couldn’t find a device where you were still logged into Facebook, proceed with the following recovery options.

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Recover Your Account From Its Profile Page

Use this option if you can access your profile from the account of a Facebook friend. This could be a friend or family member. Note that it will require logging out of the other account.

Find your profile on your Facebook friend’s friend list, open it, and click thethree-dots icon on the left-hand side of the menu bar (in the mobile app, the three-dot menu will show up next to theMessage button), then selectFind Support or Report Profile (on mobile, the option isReport profile).

From the next menu, select the appropriate option, in this caseSomething else > Recover this account .

Facebook will log you out of the account you’re using, to start the account recovery. This method will lead you to the sameReset Your Password window described underOption 2 . The recovery is based on the contact data you added to your account.

If you need more help with the recovery steps, follow the instructions from the second screenshot below.

Click here

If you don’t have access to Facebook at all or prefer not to log out of another account, open a new browser profile and head to the Facebook recovery page .

Enter an email address or mobile number you previously added to your Facebook account. When you search for a phone number, try it with or without your country code, e.g., 1, +1, or 001 for the US—all three versions should work. Even if it doesn’t say so, you can also use your Facebook username.

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Once you have successfully managed to identify your account, you will see a summary of your profile. Before you proceed, carefully check if this really is your account and if you still have access to the email address or phone number listed. You may be able to choose between email or phone recovery.

If all looks well with the contact details that Facebook has on file for you, clickContinue . Facebook will send you a security code. Retrieve the code from your email or phone (depending on which method you chose), enter it, and rejoice in having recovered your Facebook account.

At this point, you can set a new password, which we strongly recommend.

If the code never arrives, check your email account’s spam folder, make sure you can receive text messages from unknown senders, and ensure you haven’t blocked Facebook’s number on your phone.

If you still can’t receive the code, clickDidn’t get a code? in the bottom-left corner of theEnter Security Code window, which will take you back to the previous screen.

You can try again, or maybe you’ll realize that you don’t have access to the account after all.

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Log Back Into Your Facebook Account

If you managed to regain access to your account, and if you suspect that your Facebook account was hacked , immediately change your password and update your contact information.

These are key steps in securing your Facebook account. Be sure to remove any email addresses or phone numbers that are not your own or that you can no longer access.

We strongly recommend that you enable two-factor authentication on all of your social media accounts , so that this won’t happen again.

3. Use a Device Facebook Will Recognize

Often, it’s not possible to recover a Facebook account using the options above. Maybe you lost access to the email address and phone number you once added to your profile. Or maybe a hacker changed this information. In that case, your only hope is to use a device Facebook will recognize.

Use the internet connection and computer or phone from which you’ve frequently logged into your Facebook account to access the Get back on Facebook page.

If you see this image, you’re out of luck. Facebook says it’s not safe for them to give you another way to log in, and that they must stop anyone who doesn’t own this account from getting into it. However, you’re not out of options, yet.

If Facebook recognizes your device, you will go through a similar process as described above, but this time you’ll see an additional option in the bottom left.

Click theNo longer have access to these? link to start a new recovery process.

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When you click onStart , Facebook will ask for a new login email and send you a code to that email address. Enter your email address and clickGet code .

Immediately check your email, including the spam folder or any filters, for the code sent from security@facebookmail.com . Enter the code to confirm the email address, and clickConfirm . If the code didn’t come through, you can either clickResend code or go back and enter a different email address.

You won’t get back into your account immediately. First, you have to upload your ID to confirm it’s really you who’s trying to recover the account. Once you’ve done that, wait until Facebook gets in touch to confirm your ID verification. Be patient.

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4. Report Your Hacked Facebook Account

In the event that your account was hacked and is posting spam while you can no longer access it, you should report your Facebook account as compromised on Facebook.com/hacked .

This will actually start a similar process to the one outlined above. While you will use the same information to identify your account, in the following step, you will be able to use either a current or old Facebook password to recover your account.

This is useful in case a hacker changed your password, but it may also come in handy if you forget your new password. You can find more security-related tips on the Account Security page in the Facebook Help Center.

5. Confirm Your Identity With Facebook

If all of Facebook’s automated account recovery methods have failed, your last hope is Facebook support itself. Facebook has a Help Center page that lets you confirm your identity.

Upload a JPEG (photo) of your ID, enter an email address or mobile phone number that is (or was) associated with the Facebook account you wish to recover, then clickSend to submit the information.

If you no longer have access to any of the email addresses or phone numbers associated with your account, enter one you have access to now. Then email**security@facebookmail.com ** to explain your situation.

Mention that you already submitted your ID to prove your identity. Do not attach your ID to your email, as email isn’t a secure form of communication.

Either way, hearing back from Facebook can take several weeks, so you’ll need to be patient. If you didn’t use your real name on Facebook, your hopes for recovering your account this way are close to zero.

If All Else Fails, Create a New Facebook Profile

Over the past few years, we have received countless messages from people who weren’t able to recover their Facebook accounts, even after going through all of these steps, one by one. Usually, their contact information was outdated, the recovery codes Facebook provided didn’t work, or the company would never respond to verify their identity. And at that point, you’re out of options.

Eventually, you just have to move on. As much as it hurts, learn from your mistakes, and create a new account. Be sure to add several valid contact details, secure your Facebook account, and rebuild your profile from scratch. It’s a pain, but it’s better than nothing.